Menu

Rescheduling

We understand there are times when you may need to reschedule your meeting with us. Customers may schedule through the Customer Portal as needed without canceling the original appointment.

Simply log in to the Customer Portal, ensure the correct date range is selected, then choose the appointment requiring reschedule by clicking on ‘Reschedule.’ Make sure you do not accidentally click on Cancel.

If you accidentally cancel an appointment instead of rescheduling; email [email protected]. We will attempt to reschedule with you at a different date/time.

Cancelling

Customers may cancel their meeting appointments through the Customer Portal. This is the preferred way to cancel your appointment. However, customers may only cancel through the Customer Portal up to two (2) days before the scheduled date and time. Weekends and Holidays are included in the two (2) day period. If the customer needs to cancel the day before or day of, email [email protected] to cancel.

For example, If Jane Doe has an appointment on June 10th at 2 o’clock, the latest Jane Doe may cancel through the Customer Portal is June 8th at 2 o’clock. After two (2) days, if the customer needs to cancel on June 9th (day before the appointment); email [email protected].

Refunds

ALL REFUNDS MUST BE REQUESTED BY EMAIL NO LATER THAN 30 DAYS AFTER THE SCHEDULED APPOINTMENT DATE AND TIME, INCLUDING WEEKENDS AND HOLIDAYS. RED LANTERN SOLUTIONS WILL NOT BE HELD LIABLE FOR CUSTOMER TECHNICAL ISSUES RELATED ALL OR IN PART TO CUSTOMER HARDWARE, SOFTWARE, INTERNET/POWER OUTAGE, OR CELLULAR CARRIER SERVICE INTERUPTION.

  • If cancelling two (2) days or greater before the schedule date; the customer may be refunded 100% of the cost the scheduled service.
  • If cancelling one (1) day before, or the day of, the scheduled appointment; the customer may be refunded 50% of the cost of the scheduled service.
  • If the customer fails to attend the schedule appointment (aka “No Show”); the customer will not receive a refund.

Any request for full or partial refund must be emailed to [email protected]. Place “Refund Request” in the subject line. Include as much information as possible in the body of the request such as Name, Email, Phone Number, and Service scheduled.